Codec-dss Case Study

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HIQA

Case Study

HIQA had a requirement to provide the right information to the right people at the right time to support decision making and drive continuous improvement in health and social care.

Company: HIQA
Industry: Health
Country: Ireland
Employees: n/a

Solution Featured

The Challenge

HIQA had a requirement to provide the right information to the right people at the right time to support decision making and drive continuous improvement in health and social care.

Background

HIQA exists to promote sustainable improvements, safeguard people using health and social care services and support informed decisions on how services are delivered.

The Health Information and Quality Authority (HIQA) sought tenders for the provision of expert services to the Prism Project Team within HIQA.

To achieve this vision the Authority must:

  • Identify the right information
  • Identify individual & group information needs
  • Capture the right information (consistently & efficiently)
  • Store the right information (consistently & efficiently)
  • Make the right information accessible (appropriately & timely)

The Solution

The overall functionality of the system included the following:

  • Inspections
  • Monitoring
  • Registration
  • Centre Profile
  • Case/Complaints Management
  • Integration with SharePoint
  • Integration with Legacy Applications

The Results

Through the implementation of the XRM solution by Codec-dss, HIQA were able to see improvements to workflows and granular security, greater efficiency, an improvement in the ICT backlog, better integration with better business intelligence and a new paradigm for HIQA in terms of performance.