Leading Microsoft Dynamics CRM partner in Ireland

Microsoft Solutions

Case Management

Codec-dss deliver world-class case resolution by automating case creation and routing rules, creating failure and warning actions that execute if your Service Level Agreements are not met on time.

Codec-dss Case Management Tool

Ensure you exceed your customers expectations by easily:

  • defining and managing service entitlements and SLA’s
  •  creating dynamic routing and queuing rules to ensure you hit your service targets

Define and customize enterprise-wide KPI’s (e.g. first response, resolution by, customer sat) and associate processes and rules (e.g. routing, queuing, escalation and notification) to ensure they are met.